Chi Tak Limited sells womens shoes through stilettomtcq.com. This document explains how orders are shipped, how returns are accepted, and how refunds are issued. By placing an order on stilettomtcq.com, the buyer accepts every term stated in this document.
Every order is reviewed before dispatch. Orders are processed on business days only. A confirmation message is sent to the buyer when an order is placed, and a second message is sent when the order leaves the warehouse. Processing time is separate from shipping time, and processing continues until the order is handed to the carrier.
Shipping time is measured from the moment an order leaves the warehouse. Delivery time depends on the destination, the shipping service selected at checkout, and the performance of the carrier. Standard shipping timelines apply to every destination served by Chi Tak Limited. Delivery is completed when the carrier records the shipment as delivered at the address provided by the buyer. Buyers must supply a complete and accurate delivery address. Chi Tak Limited is not responsible for shipments delivered to an address that the buyer entered incorrectly.
Shipping charges are calculated at checkout and are displayed to the buyer before payment is completed. The buyer pays the shipping charge shown at checkout. Shipping charges are determined by the destination and the shipping service selected.
Tracking information is sent to the buyer when the carrier receives the shipment. The buyer uses the tracking number to follow the shipment directly with the carrier. Tracking records maintained by the carrier are the authoritative record of shipment status and delivery.
Buyers may return eligible items within 14 days of receipt without providing a reason. The 14-day period begins on the date the item is received by the buyer. A return request submitted after the 14-day period will not be accepted, and the item will be sent back to the buyer at the buyer's expense. The right to return an item without a reason applies to every order that meets the return conditions stated below.
Returned items must be unused, unworn, and in original packaging. Items must be returned with every component supplied with the original shipment. Items that show signs of wear, damage caused after delivery, alteration, or missing components will not be accepted. Chi Tak Limited inspects every returned item before approving a refund.
Claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim window matches the Terms of Service without exception. Any claim for a damaged or defective item submitted after 7 days from receipt will not be accepted. A claim must state the order number, describe the damage or defect, and include photographs of the item and its packaging. Buyers must retain the item and its packaging until the claim is resolved. Submitting a claim does not extend the 14-day return period.
Buyers complete the return process by following these steps:
Step 1: Send a return request to [email protected] within 14 days of receipt. State the order number and the reason for the return.
Step 2: Wait for written approval from Chi Tak Limited. An item returned without prior approval will not be accepted.
Step 3: Pack the item securely in its original packaging with every component supplied with the original shipment.
Step 4: Write the approved return reference on the outside of the parcel.
Step 5: Ship the parcel to the return address stated below using a trackable shipping service.
Step 6: Send the tracking number to [email protected] after dispatch.
Step 7: Wait for inspection and refund confirmation from Chi Tak Limited.
The buyer completely bears the return shipping costs. Chi Tak Limited does not provide prepaid return labels and does not reimburse return shipping charges. The buyer is responsible for the item until it is received at the return address. Items lost in transit during a return are the responsibility of the buyer.
The recipient must be Chi Tak Limited, the contact phone is +852 5166 6624, and the specific return address is Room 1003, 10/F, Grand City Plaza, 1 Sai Lau Kok Road, Tsuen Wan.
Refunds are issued after the returned item is received and inspected. Refund arrival time is at least 14 days from the moment the return is approved by Chi Tak Limited. The refund is issued to the original payment method used for the order. Buyers must allow the full refund period to pass before contacting Chi Tak Limited about a refund that has not appeared.
PayPal refunds take at least 14 days to arrive. Local laws require up to 30 days for PayPal refunds in some regions. Where local law requires a longer refund period, that longer period applies and replaces the standard period for buyers in those regions.
Buyers contact Chi Tak Limited by email at [email protected] or by phone at +852 5166 6624. Written correspondence is sent to Room 1003, 10/F, Grand City Plaza, 1 Sai Lau Kok Road, Tsuen Wan.
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